Tutor Payout Policy
Last updated on October 23, 2018
By registering to be listed as a tutor on Tutorneer ("the app"), you (“tutor”) agree that the following terms and conditions will govern all payments made to you by students through the Tutorneer system.
Conditions for guaranteeing receipt of payment for student lessons
Tutorneer is a marketplace for those seeking tutoring services to connect with those seeking to provide tutoring services. Tutorneer also provides a service to its users whereby payments will be distributed to tutors that originate from their students. Tutorneer offers tutors a layer of protection in the collection of their funds but, if any of the following conditions are not met and Tutorneer becomes unable to collect your payment from the parent, student, or other type of account-holder (collectively, "student") to whom you gave a lesson, Tutorneer cannot guarantee that your payment will be successfully collected, processed and distributed to you:
a) The information pertaining to the lesson is accurate. This includes the start and end time, duration, subject, and student account name. Unless otherwise agreed to by the tutor and student, the start and end time will be considered to be the times of the actual tutoring lesson, not arrival and departure times to and from the tutoring location.
b) Prior to each lesson being given, the student has on file with Tutorneer a valid form of payment. This includes a valid credit or debit card. The requirement to verify payment information must be followed for continuing students as well as new students.
c) The lesson is delivered in-person at a mutually agreed upon location or through an online method with any preferred video calling service (i.e. Skype, etc.).
d) The tutor's services are instructive and constitute learning based on the student’s current curriculum, not cheating or non-curricular work. More specifically, the tutor is not to complete assignments, write papers, take quizzes, or otherwise do work on the student's behalf. Further, the services that the tutor offers must not violate conduct policies of the student's school, university, academic institution, or workplace.
e) Prior to a first lesson being given, the tutor has been vetted and approved by a Tutorneer representative to be knowledgeable on the subject matter.
f) The tutor does not collect or request payment directly from the student by cash, cheque, or otherwise, for the lesson.
g) For cancellation fees assessed to a student, the cancellation penalty is explained to the student prior to the occurrence of the cancellation. The tutor determines their own cancellation fee up to a maximum set by Tutorneer in the event a student cancels without proper notice or does not show for a session.
h) The tutor is eligible to work in Canada.
Timing and handling of tutor payouts
Tutorneer uses a world-renowned payment processing service called Stripe to handle all payment and payout transactions with the highest security standards available.
If all the above conditions for guaranteeing receipt of payment for student lessons are met, then payouts to the tutor are on a rolling 7-day daily schedule, meaning anything you earn through the App will be paid out exactly 7 days later directly to your bank account through electronic means by Stripe.
Stripe Connected Account Agreement
Payment processing services for Tutors on Tutorneer are provided by Stripe and are subject to the Stripe Connected Account Agreement, which includes the Stripe Terms of Service (collectively, the “Stripe Services Agreement”). By agreeing to these terms or continuing to operate as a Tutor on Tutorneer, you agree to be bound by the Stripe Services Agreement, as the same may be modified by Stripe from time to time. As a condition of Tutorneer enabling payment processing services through Stripe, you agree to provide Tutorneer accurate and complete information about you and your business, and you authorize Tutorneer to share it and transaction information related to your use of the payment processing services provided by Stripe.
Amount of tutor payouts
Tutors must exclusively determine their desired hourly wage and set it in their profile settings in the App, and they will be paid out exactly that amount per hour of tutoring. Tutors will not pay a fee or commission of any kind to Tutorneer for using the platform, however tutor’s students will be levied a service fee determined by Tutorneer. The service fee that tutor’s students pay is merged with the tutor’s chosen payout rate and does not detract from the tutor’s payout rate or final payout.
For example, if a tutor wants to earn $30/hour then Tutorneer would simply add approximately $5 to that price and display it to the student as $35/hour. After the student pays for that session, $30 would go straight to the tutor 7 days after submitting their session report, while the $5 service fee goes to Tutorneer.
Tutors may also choose to increase their hourly rate at any time, however the rate change will not take affect until a grace period of 2 weeks has elapsed. Any students that a tutor has been in recent contact with will be instantly notified that their tutor will be increasing their price through a push notification and there is also a message prompt when students visit the tutor’s profile in the app.
Where to Download
Student Payment Policy
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